Tag Archive for: Visitor Tracking

Lead Liaison Press Release
Lead Liaison

Visitor Tracking Solution Integrates with Live Chat from JivoChat

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Dallas, TX – This week, sales and marketing solutions provider Lead Liaison announces an integration with third-party live chat software, JivoChat. The integration is said to help businesses build a more comprehensive digital DNA of prospective customers, leading to more prosperous engagements. 

JivoChat’s solution enables businesses to engage visitors in real-time using embedded chat widgets. “Our goal is to streamline customer communication and assist companies in further strengthening their relationships with prospective customers,” says Pavel Sikachev, US Country Manager at JivoChat.

Sikachev continues, “Our integration with Lead Liaison empowers businesses to create more comprehensive buyer personas and tailor their communication accordingly.”

Lead Liaison’s integration with JivoChat enriches anonymous Prospect Profiles with key information from chat interactions. Initially, all visitors to a company’s website are anonymous. Preliminary tracking can only provide company, location, and website activity like page visits, for example.

With Lead Liaison’s JivoChat integration, visitors are converted from anonymous to known Prospects. When a chat begins, the chat system collects contact information such as name, email, and more. The contact information is added to the anonymous record to identify the individual.

In addition to enriching the Prospect record, Lead Liaison logs chat activity, such as when the chat begins and ends, along with the chat content. When a chat occurs Prospects are automatically scored, as well.

“Our software is created as a result of client needs,” says Will King, Technical Account Manager at Lead Liaison.”The integration with JivoChat’s live chat software was no different. One of our clients in Europe is a supplier for soundproofing and acoustic insulation. They’ve been using JivoChat and Lead Liaison’s visitor tracking solution for a while and needed the two systems to talk together. We built a Universal Chat Connector that supports JivoChat and any live chat software in the market. We couldn’t be more thrilled to release this enhancement to our ever-growing customer base.”

Lead Liaison also offers integration with other 3rd party chat systems, such as Drift, Intercom, Olark, LivePerson, LiveChat, and more.

About Lead Liaison
Lead Liaison provides cloud-based sales and marketing automation solutions that help businesses accelerate revenue by attracting, converting, closing and retaining more prospects. Filling a void in the small pool of automation providers that focus on marketing-centric functionality, Lead Liaison gives equal focus to sales providing sophisticated visitor tracking and sales automation to boost sales effectiveness. Additionally, Lead Liaison is the global leader in event lead management, enabling companies to capture and manage leads from trade shows and events. Lead Liaison blends ease-of-use, a flexible architecture, deep external integration, marketing across social, web, mobile, email and offline channels and powerful functionality into a single platform, called Revenue Generation Software®. Lead Liaison is headquartered in Dallas, Texas. For more information, visit http://www.leadliaison.com or call 1-800-89-LEADS (895-3237). To access our Press Kit, visit www.leadliaison.com/press-kit.

Lead Liaison

Missouri Ford Dealership Bo Beuckman Ford Explains Why They Chose Lead Liaison for Website Visitor Tracking

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PrintAllen, TX – Rory Foster, Communications Director for Bo Beuckman Ford Dealership, oversees the website and their business development center, as well as digital advertising and training for their sales team. He bought Lead Liaison for their company because he wanted to know who is visiting their website. Recently, he sat down with the Lead Liaison team to talk about why he uses their visitor tracking solution, ProspectVision™, and why he would recommend it to other dealerships.

At first glance, the need was simple: Bo Beuckman Ford needed a way to track who was visiting their website. But, what happens next? Foster needed a way to make this information actionable for his sales team. Not only did they need to see who was visiting their website, they also wanted to connect the dots. How many times has a potential customer viewed a certain vehicle? If this person watched a vehicle for a few weeks, and then moved on, you might think the sale is lost. But with Lead Liaison’s Buy Signal alerts, their sales team now gets a notification alerting them if the prospect comes back. This alert can be the green light for a salesperson to properly time their outreach.

Another valuable tool for Foster is the automated daily lead reports, which simplifies his life. “It’s a short report. It’s concise. I can easily read through it and compare the names to my CRM tool and quickly move on to other tasks at hand.” Daily lead reports can be distributed to any users in the Lead Liaison account. This report assists marketing teams in analyzing campaign activity, sales teams that need to know where to target their outreach, and executives monitoring all marketing and sales efforts.

Bo Beuckman Ford embeds the Lead Liaison code into their electronic newsletter, the Beuckman Buzz. Doing this helps Foster track his customers. Now, he can see who is reacting to what they are putting in their electronic newsletter and which offers make the biggest impact on their database. It is also used as an additional conversion tool to help reveal more information about website visitors. The more a dealership knows about who is visiting their website, the better their sales team can be in locking in a sale.

“My website is an extension of my showroom. When people come into my showroom, I meet them, get their name, and understand what their needs are. Through Lead Liaison my website meets them, gets their names, and helps us to get the information that best helps the customer,” Rory Foster, Communications Director at Bo Beuckman Ford.

To see the testimonial in it’s entirety, click here.

About Lead Liaison
Lead Liaison provides cloud-based sales and marketing automation solutions that helps businesses accelerate revenue by attracting, converting, closing and retaining more prospects. Filling a void in the small pool of marketing automation providers that focus on marketing-centric functionality, Lead Liaison gives equal focus to sales providing sophisticated visitor tracking and additional website engagement tools to boost sales effectiveness. Lead Liaison blends ease-of-use, a flexible business model, deep external integration, marketing across social, web, mobile, email and offline channels and powerful functionality, all specifically tailored for mid-sized businesses, into a single platform, called Revenue Generation Software®. Lead Liaison is headquartered in Allen, Texas, near Dallas. For more information, visit http://www.leadliaison.com or call 1-800-89-LEADS (895-3237).

 

Lead Liaison

How to Get the Most Out of Visitor Tracking

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A website visitor tracking solution will never be a magic bullet to increase visitors to your website. If you bought your visitor tracking solution for that purpose, you will be very disappointed. Website visitor tracking is a middle-of-the-funnel solution. It gives you insight into who is visiting, what they are interested in, and how interested they really are. You can tell a lot by dissecting the behavior of your Prospects. Here are a few tips on how to get the most out of your visitor tracking solution.

Improve Conversions

Lead Liaison can boost conversions on your website – but not without taking some steps to tie in these methods. Without them, you’ll rely on tracking businesses only. Lead Liaison provides a number of active methods to convert visitors (see graphic below). When a person is identified their activity, while anonymous, is connected to their present and future activity thereby creating a holistic profile of their interests. Identifying people is helpful for the following reasons:

  • When the prospect returns to your website sales can better time their follow up.
  • It makes it easy to tailor a salesperson’s follow up as the prospect’s interests and activities have been captured on their profile. You’ll know what they looked at, how they engaged, and what they care about. Having relevant conversations will bolster the relationship.

ProspectCast™

Integrate your Web Forms

Easily integrate web forms with Lead Liaison. Rename the name or ID fields. If the ID or name attributes cannot be changed then use our snippet of JS code to set the custom mapping.

Integrate Email Campaigns

We suggest including email, company, and name attributes. We can also help you measure the true ROI of your investment in a 3rd party email system.

Create/Integrate Downloadable Content

Create content that “teaches” people something. Think about helping/teaching, and not selling, when you put together your content. Use Lead Liaison’s Trackable Content feature to identify most popular content pieces.

Integrate Onsite Videos

Think about a video explainer, testimonial, or other forms of educational content that can be used on your site. Use Wistia for videos. See this Wistia and Lead Liaison press release for more information. With Wistia, you’ll get business-level analytics and conversion tools, all of which are integrated with Lead Liaison, for better lead conversion and analytics.

Then, Use Marketing Automation to:

  • Nurture prospects on behalf of sales
  • Automate one-to-many posting on social media
  • Run static/dynamic segmentations to have continual lists built of the hottest prospects that meet specific criteria
  • Better qualify prospects through advanced lead scoring
  • Development of web forms and landing pages without the need to involve IT
  • Run sophisticated targeting and retargeting campaigns
  • Run responsive marketing campaigns
  • Automate their GoToWebinar event 1x per year
  • Build and send sophisticated emails with full tracking, all in one integrated source
  • Send multi-channel marketing campaigns using best practices for B2B sales (5 to 7 touches, using a combination of email, postcards, handwritten letters, text messages, and more).
  • Develop stronger marketing ROI
  • Capture and convert more visitors through compelling offers (SiteEngage) with engagement windows / popups
  • Build surveys for customers and prospects

 

Lead Liaison

After the Pitch: How Visitor Tracking Helps Sales Teams Follow-Up

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inside informationIn the old days, companies pitched prospects and then had to wait and wonder if the prospects were going to bite. Now, you can follow your prospect’s every move once the pitch is over. With the help of visitor tracking, you can see how your prospects interact with your site. This provides invaluable information once a pitch is over.

Get Inside of Their Heads

Visitor tracking allows you to act as a mind reader after you’ve made your sales pitch. You know what you presented to the prospect, and now you can see if it sunk in. You can see if the prospect is reading up on information that you talked about during the presentation. For instance, if you find the prospect reading up on a product that you pitched, you know he or she is interested but wants to learn more. The prospect is still in the research phase and deciding if he or she should pull the trigger.

If you see the prospect fixated on your pricing page, you know that the price is the main concern. He or she might need a special offer to take action. Maybe you see that they are looking at another one of your products a little more closely. Dropping an email asking if they need more information on your other products might be of interest to them now.

Determine What the Pitch Lacked

No matter how prepared you are, even the best pitch often lacks something. You might see what yours lacked through tracking them on your website. For instance, as mentioned above, you might find your prospect checking out different types of services. He or she might be interested in something else entirely so you will need to shift your focus. By understanding what your pitch lacked, you can make adjustments when you follow up with the prospect.

Decide When to Follow Up

When you track your prospects, you also know when to follow up. You can use various lead scoring techniques to determine when the prospect is ready to take action. Then, you just need a well-timed follow-up call to reel them in.

If you’re interested in converting your prospects to customers, visitor tracking is an important asset to have in your marketing arsenal. The more you know about your prospects, the easier it is to convert them. With marketing automation, you can speak their language and give them what they want.

Interested in a demo of Lead Liaison’s Visitor Tracking product, ProspectVision™? Click here!

 

Lead Liaison

Companies with Bad Websites Need Marketing Automation

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bad websitesYou’ve likely heard of the importance of marketing automation, but you might think that your site isn’t very good so it might not help you. That couldn’t be further from the truth. Bad websites need marketing automation even more than good websites do. While all sites benefit from marketing automation, it actually helps guide struggling companies to where (and what) can be changed to make the biggest impact.

What’s Working, and What Isn’t?

First, marketing automation will let you know what is working and what isn’t. You will quickly find out which pages aren’t getting any clicks and which ones are causing people to leave your site.

On top of that, you will find out which content and information people are devouring on your site. Maybe you have a great page or a whitepaper that is buried on a bad site. You will find out what content you need to showcase and what content you need to shelve.

With the help of this information, you can fill your site with content that engages and converts. It won’t be long before you’re beating the competition.

Better User Experiences with Dynamic Website Engagement

You can take it a step further by using a marketing automation company that also offers a package that gives you the ability to create dynamic website engagements. This allows you to analyze your visitors and then provide them with relevant content. That means that you could alter what visitors see on your website based off of their location, or how they interact with your site. If the system notices that they are looking at a certain product on your page more than once, it can trigger an engagement window with a 10% off coupon for that specific product. So even if your website doesn’t grab their attention, the pop-up will.

Don’t give up on your website. With the right tools, your not-so-great website can turn into a oh-so-great one.

Click here for more info!
Lead Liaison

Lead Liaison Gives Customers Exactly What They Need

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Lead Liaison Press ReleaseWhile it might be news to some, Lead Liaison’s clients already know that their marketing automation solution is tailored to fit their specific needs. With innovative minds, a core team who listens to their clients’ wishes, and an ultra-responsive support staff, it’s no surprise that each new release is full of enhancements that really matter.

In their latest release, Lead Liaison added several new capabilities that clients requested within the past few months. It doesn’t take long for Lead Liaison to hear their clients and take action.

Site Search

One of their newest features is a Site Search-tracking function. Most company websites have a “search” option, allowing visitors to save time by finding exactly what they’re looking for with a search icon or search field. Lead Liaison’s website visitor tracking product and marketing automation product will track a person’s interests while browsing and searching a company’s website. And they don’t stop there. This valuable information is then added to the visitor’s profile, forever capturing a person’s interest and making their profile even more robust. Sales teams can then use this information to hyper-target their efforts, leading to more closed business. This profile information can also be used as segmentation and automation criteria – saving marketers valuable time in qualifying and nurturing their database.

“Since implementing Lead Liaison’s software, we have been thrilled with the capabilities,” says CEO of Digital Attic, Troy Vasquez. Digital Attic is a creative digital agency specializing in innovative web and multimedia solutions nationwide. “They’re always improving, which lets us know that they care about their clients and strive to be everything that we need.”

Trigger Engagements on Page Scroll

Lead Liaison’s dynamic website engagement software, called SiteEngage™, allows personalized interactions with a website. Lead Liaison’s clients wanted options when it came to where and how those engagements appeared on their websites, including the option to trigger on page scroll. The Lead Liaison team heard that need, and made it happen. Now, clients can set the page scroll percentage to trigger a dialog at exactly the right moment, which is a fantastic option for long pages when scrolling demonstrates engagement.

Interested in seeing how SiteEngage™ works? Check out Lead Liaison’s innovative self-guided demo (the first in its class!), Your Customer Journey. Follow along and see the many possibilities of SiteEngage™.

Folder Cloning

Recently, Lead Liaison announced an exciting new organizational feature within their platform that helps clients track and manage all content and assets in a marketing campaign.

“I love being a marketer for a marketing automation company, because I’m the first to try out helpful features like this,” says Director of Marketing, Jen Worsham. “As a marketer, Folder Cloning is my favorite new feature. Being able to easily copy successful marketing campaigns has been such a timesaver!”

It’s easy to see why Lead Liaison welcomes customer input, which is the inspiration to the design of their software. It’s the most surefire way to give clients what they need.

About Lead Liaison
Lead Liaison provides cloud-based sales and marketing automation solutions that helps businesses accelerate revenue by attracting, converting, closing and retaining more prospects. Filling a void in the small pool of marketing automation providers that focus on marketing-centric functionality, Lead Liaison gives equal focus to sales providing sophisticated visitor tracking and additional website engagement tools to boost sales effectiveness. Lead Liaison blends ease-of-use, a flexible business model, deep external integration, marketing across social, web, mobile, email and offline channels and powerful functionality, all specifically tailored for mid-sized businesses, into a single platform, called Revenue Generation Software®. Lead Liaison is headquartered in Allen, Texas, near Dallas. For more information, visit http://www.leadliaison.com or call 1-800-89-LEADS (895-3237).

Lead Liaison

Generate Sales Insight with Website Visitor Tracking

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Generate Sales Insight with Website Visitor Tracking

Generate Sales Insight

Interested in finding out more about what your website visitors are thinking and what they want from your content and website? While no one has a crystal ball, website visitor tracking does come fairly close in terms of providing critical insight into your sales prospects. No longer do you have to wonder and guess what it is that your visitors are looking for when they visit your site. Technology exists to generate sales insight using website visitor tracking tools.

Timing is Part of Good Sales Insight

Beyond simply giving insight into what your visitors want, website visitor tracking can also help you identify precisely the right time to follow up with a visitor. It’s well known that timing is critical to marketing. Follow up too soon and you run the risk of scaring away a prospect if he or she is not ready to take the next step. Wait too late to make contact and you also run the risk of losing that prospect, often to the competition. It’s a delicate balancing act, and with so much on the line, including your bottom line, you simply cannot afford to make any mistakes. Website visitor tracking helps you maintain that balancing act by identifying the right time to follow up with prospects.

Good Sales Insight Means Better Lead Qualification

Over time, website visitor tracking can also be used to build much higher-quality leads. While all leads have some value, the fact that some leads are more valuable than others cannot be denied. It’s also true that your resources are better spent following up and cultivating higher-quality leads than poor leads that might not ever go anywhere. Website visitor tracking helps you do that by qualifying leads. For instance, you can find out whether a lead actually has a need for your products and/or services. It should always be kept in mind that people will often search online for things they might want, but that does not necessarily mean they are willing and/or able to purchase those items. Qualifying leads is vital to successful online marketing. Website visitor tracking gives you the insight you need to qualify leads and avoid wasting resources.

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Lead Liaison

Giving Salespeople a Lead Generation Tool with Visitor Tracking

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Giving Salespeople a Lead Generation Tool with Visitor TrackingEvery Salesperson Needs a Good Set of Lead Generation Tools

When it comes to surviving in the world of B2B and B2C sales today, your business needs every lead generation tool available. Regardless of whether you actually sell services and/or goods online or have a brick and mortar business and are trying to attract more customers, you still need tools in place for generating leads. Visitor tracking is an incredibly effective tool for doing just that.

The reality is that you probably have more people who are primed to be excellent leads visiting your website than you know. Unfortunately, when you do not know about those leads, you cannot take action. Visitor tracking is designed to help you identify every possible lead and provide that relevant information to your salespeople, so you can ensure that there is never an opportunity lost.

What Exactly Is Visitor Tracking?

Visitor tracking works to provide your salespeople with the ability to monitor visitors to your website by name, company, and/or location. With this information, your salespeople will be better able to identify prospective clients as well as their needs. As the world of business becomes increasingly competitive, visitor tracking is beginning to form the crux of all online marketing efforts.

If your business has a sales team in place, you need visitor tracking. Most companies provide a number of tools to help their sales teams succeed, and marketing automation is an effective tool. Visitor tracking is another lead generation tool designed to aid your sales team in approaching potential customers intelligently and at the right time. When handled correctly, visitor tracking can help your sales team work more efficiently and effectively.

Visitor tracking can be particularly beneficial if your sales team travels to networking events, conventions, or tradeshows. Rather than having your team waste significant resources following up via phone with contacts, you can instead take advantage of visitor tracking to ensure that you make contact with prospects when they are ready.

As digital marketing efforts continue to evolve, it becomes incumbent upon businesses in every sector to make the most of every available opportunity. Visitor tracking can help your sales team stay competitive. Get out there and grab a great lead generation tool for your company!

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Lead Liaison

Identify People that Visit Your Website

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Identifying People that Visit Your WebsiteYes You Can! Identify People that Visit Your Website

So, you’ve got a website up and running and you think you’re doing well in terms of attracting people to your website. While that’s certainly a positive step, you might be missing another critical piece of the puzzle. You also need to identify people that visit your website. Why does that matter, you might wonder?

Why You Need to Identify People that Visit Your Website

Perhaps the biggest reason for identifying who visits your website is so that you can take advantage of the ability to offer your visitors personalized content. If you already have great content on your website, why do you need to be concerned about personalized content? A few reasons, actually. Along with increasing your open rates and click-through rates, personalized content also helps drive higher conversion rates.

The only way you can achieve that level of personalization is by knowing who is on your site, however. Without knowing exactly who is visiting your site, there is a certain amount of ambiguity regarding your target audience. Personalized content helps to cut through that and also works to build trust by delivering relevance based on the wants and needs of your audience. Visitor tracking allows you to deliver the right content to precisely the right person at the right time. When you are able to do that, you will be able to convert more visitors into paying customers. Without visitor tracking in place, it’s likely you are missing incredible leads and opportunities because you simply do not know about them. There is no need to miss those leads. We encourage you to check out Lead Liaison’s solution for website conversion and engagement, called SiteEngage™.

Ensuring that you have the right tools in place for identifying the people who visit your website is essential. Ultimately, it’s simply not enough to know how many people are visiting your website. You also must be able to target precisely who is visiting your website and what it is they hope to gain from your website, your content, and your products and services. Once you are able to do that, you will be in a much better position to deliver exactly what your customers want and watch your conversion rates start climbing.

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Lead Liaison

Website Visitor Tracking Isn’t Just for Salespeople – It’s for Marketers, Too

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Website Visitor Tracking Isn’t Just for Salespeople—It’s for Marketers, TooWebsite Visitor Tracking Isn’t Just for Salespeople

Think website visitor tracking is just for salespeople? Think again! While visitor tracking does offer a number of important benefits for your sales team, marketers can also take advantage of the opportunities offered by effective visitor tracking. That’s why we’re confident in saying website visitor tracking isn’t just for salespeople, it’s for marketers too!

Stop and think for a moment. How do you know the best way to reach out to prospects and capture their attention? Suppose you are planning a new marketing campaign—what words would best resonate with your target audience? You could guess. You might even review past marketing campaigns to determine what worked and what didn’t. Without knowing exactly who is visiting your website, however, you would simply be taking a shot in the dark.

Gain Insight Into Your Website’s Visitors

Website visitor tracking can provide you with a wealth of information that can be used in a variety of different ways. Along with determining precisely when is the best time for your sales team to reach out to prospects, visitor tracking can also help you design the most effective marketing campaigns possible.

Once you know exactly who is visiting your website, and are able to identify their primary interests, you will be able to deliver highly customized, personalized content. That can prove to be invaluable in terms of crafting content that is most likely to catch the attention of your target audience. This will not only help your marketing team deliver more effective content, but will also help you save a tremendous amount of time and resources. Rather than spending time on content that is destined to be ineffective, meaning you eventually have to go back to the drawing board, you can instead focus your attention and efforts on designing highly customized marketing campaigns that will truly resonate with your target audience.

Marketers today need every available tool and advantage they can muster. When implemented correctly, website visitor marketing can help your business move ahead of the competition by gaining tremendous insight into what your visitors are thinking and what they want from you.

Measure Return on Marketing Campaigns

We’ve worked with companies using 3rd party software to send out email campaigns or hired 3rd parties to send out email campaigns on their behalf. A little known secret of website visitor tracking is that you can add special hooks into the links inside your 3rd party emails to measure click-through activity and subsequent engagement on your website. Website visitor tracking brings it all together. For example, we’ve worked with automotive companies (car dealerships), that are sending out email campaigns from four to five different vendors at a time. How do you know which vendor’s campaign is delivering results? With visitor tracking it’s easy to answer those questions.

Check out how our company saved $9,618 on an email marketing campaign by using website visitor tracking!

Yeah, now you see website visitor tracking isn’t just for salespeople.

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