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Lead Liaison

Why You Should Use Small Business Email Tracking

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Why You Should Use Small Business Email TrackingThere’s something about email tracking that eludes small businesses – and just knowing the metrics isn’t good enough. Small business owners can often lack a fundamental understanding of how email tracking and email marketing informs their other marketing efforts. Fortunately, marketing automation and other methods can help business owners use small business email tracking to their advantage.

Forms of Email Tracking

You may be using Mailchimp, iContact or Constant Contact to execute your email marketing efforts. Most of these ESPs (Email Service Providers) will give you some stats that are critical to establishing the success of your email marketing campaigns. You’ll want to pay attention to some of these stats to beef up your email tracking and marketing efforts.

Open rate is a metric that allows you to see what percentage of total emails sent are actually opened. These rates vary by industry, but an ideal open rate is something over 20%. If you find that your open rates are fairly low, a more engaging subject or ensuring that your list is double-opted in can help you.

This is where marketing automation can help as well. Knowing how leads get to your website, how they make it to your email list and their use rate when it comes to your marketing materials can give you an idea as to their conversion probability. When you’re not sure how leads got to you or how they use your site, you may not be able to develop an in-depth understanding of a metric like open rate. The more in-depth you can drill down into your data, the more you’ll be able to improve your metrics over time.

Click rate is another metric to look at. Your emails should have links back to your website in the form of more information or an offer. If you’re experiencing low clicks, you should reposition your links or change up your offers to see if you can get a different result. The right email tracking can take you a step further – if your emails aren’t going to an interested audience to begin with (and an opt in doesn’t always indicate the level of interest you need to eventually generate conversions), marketing automation tools can tell you that.

Email Tracking and Marketing Strategy

It’s important to know how users get to your list, what they do with your emails when they get them, and whether or not email is the most appropriate way to keep your users abreast of your offers. Traditional ESPs can only help you monitor your email performance within their own interfaces. If you’re looking for more fully functional email tracking, marketing automation tools could work well for your small business.

Take a look at how Lead Liaison’s sophistical email tracking and lead monitoring software can work for you!

Lead Liaison

5 Ways Lead Management Automation Reduces Your Sales Cycle

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5 Ways Lead Management Automation Reduces Your Sales CycleB2B sales teams look for ways to reduce the sales cycle with the goal of faster revenue generation (which, in turn, leads to higher annual payout). The challenge for many salespeople is to manage tasks in an efficient way so more time can be devoted to selling which should be expected to reduce time-to-close. Lead management automation provides the mechanism to shorten the sales cycle.

According to Gartner Research, B2B companies see a 10% or greater increase in revenue within 6-9 months of implementation of a lead management automation platform. Part of that increase is due to efficiencies that allow your salespeople to close deals faster.

Score Leads for Quality and Relevance

When sales agents are occupied with the most-suitable-and-potentially-interested prospects, the chances for conversion are greater. Through LMA, leads are automatically scored according characteristics that indicate suitability for your solutions and digital behavior that reveals how a buyer does research and how well-informed he is about your solutions.

A lead’s score will automatically update when new qualifying information is received or when a new online engagement has occurred. By automating lead management, your sales team can prioritize its focus on leads with the potential to close the earliest.

Distribute Leads Effectively

Do you want your fastest closer working on leads of the same quality as a new hire? Do you want your tech industry specialist getting leads from the manufacturing industry? NO! With LMA, leads can be distributed according to parameters you set. This way, once leads are properly qualified, they can be assigned ownership according to which agent can best convert the lead efficiently thus reducing the sales cycle.

Faster Response

Using an automated lead management platform, customized response and/or follow-up messaging is delivered according to a schedule that can be set once (theoretically). While a sales agent is busy with other tasks, an email can be sent immediately following a request from a lead. By eliminating delays associated with a busy sales team, the cycle can be reduced.

Better (and Faster) Intelligence Collection

An LMA collects, organizes, and segments digital lead activity faster and to a greater degree than your salespeople can do manually. As the article in the link above suggests, salespeople spend only 35% of their time actually selling. Often the non-selling time is consumed with business intelligence collection. With LMA, when a lead fills out a form or clicks on a certain link, your salesperson is provided with actionable intelligence immediately. Agents can use the intelligence to engage with prospects in a way that supports the digital path the prospect has taken when researching for a B2B solution.

More Efficient Lead Nurturing Across Media

LMA provides several channels of communication that can allow a lead to become familiar with your company and its solutions more quickly. As a lead moves through the marketing funnel, customized information flows that target specific needs can accelerate the lead advancement to a sales-ready status. Once the lead has become suitably educated and informed about your solutions, you sales agents can get involved and convert more quickly.

Lead Liaison

Increase Sales Productivity with Lead Management Automation

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Increase Sales Productivity With Lead Management AutomationWe’ve been frequently asked by our prospects: how does marketing automation/lead management actually increase sales productivity? Here are a few ways your sales team can become more productive through the implementation of an automated lead management platform.

  1. Sales agents are more efficient because the best leads are being distributed to the most appropriate salespeople. Lead distribution can be managed so the best closers are given the highest revenue accounts or agents with the most experience in a specific industry receive leads within that industry.
  2. Lead scoring provides measurement of lead qualification, interest level, and. Sales agents can prioritize their focus on the most relevant and well-informed leads first.
  3. Automated lead management puts business intelligence in your sales team’s hands without the need to routinely pore through industry sources, websites, and other resources. When leads respond through an inquiry, request, click-through, or web form submission, the information provided is stored and can be organized, sorted, and segmented to optimize lead assignment to sales agents.
  4. Leads and agents can be aligned according to specific parameters. For instance, leads can be segmented by industry so that salespeople who are industry specialists can work on leads within their area of expertise.
  5. Your sales team can send emails, social posts, surveys, and other digital assets without continual interaction. Customized forms, emails, and other assets connect automatically with leads as they proceed through their buying cycles. By using effective content delivered through an automated lead management system, your leads can get educated about your solutions without sales engagement.
  6. With our link tracking function, sales can understand what pathways leads have taken to your digital assets. This makes the team more effective at not only engaging prospects through the right channel but how informed leads are.
  7. Lead management automatically delivers content that can be customized according to criteria such as job title, industry, or location. Leads are then nurtured through behavior-based triggers which indicate specific interests and help determine what content should be delivered as leads move through the marketing pipeline. This strengthens the lead qualification process and prioritizes lead distribution.
  8. Sales agents can engage with a lead earlier in the buying process while the lead is still researching solutions. (Early engagement with today’s buyers should be minimal, such as an introduction with contact information.) When salespeople contact leads, instead of spending time uncovering needs and qualifying prospects, leads will reveal what they’re interested in, whether they are suitable for sales engagement, and, in some cases, when they are ready to buy.

The strength of a lead management automation system like ours lies in its agility. Marketers can adapt campaigns to minimize irrelevant messaging and deliver content that prepares leads to be sold more efficiently and effectively.

Lead Liaison

Are Your Landing Pages Ruining Your Business?

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Are Your Landing Pages Ruining Your Business?Conversion optimization is the key to continually improving landing pages. Your landing pages have only one purpose – driving sales. Regardless of whether your landers collect email information, pop up a chat box, inform people about your services or simply brand your product – or all of these things – landing pages are there to sell you and what you have to offer. For some small businesses, landing pages are so poorly optimized that a potential sale is dead in the water less than 30 seconds after a new customer hits landing pages.

Conversion Optimization and Landing Pages

One of the biggest problems with conversion-optimized landing pages – and web design in general – is that the design expectations of the business owner don’t fit what customers need to see. Many business owners don’t make an aesthetic distinction between what their personal website and business website should look like. The result is two-fold:

  1. The landing page doesn’t meet the needs of the consumer. Meaning the look, general appeal or feel of the site are a turn-off to the user. This can happen when the business owner goes for a site that matches their own preferences and aesthetic rather than meeting the needs of his/her target audience.
  2. The landing page doesn’t meet the customer’s needs for conversion optimization. This can mean several things, including lack of a clear path to leave an email, no contact information for the business, sales copy that isn’t compelling or missing listings of key product features.

Don’t Just Use Your Imagination

When it comes to conversion optimization, let the data speak for you. Google Analytics is one way to get an idea of how users are moving through your website. Marketing automation like Lead Liaison can give you a fuller picture by identifying web actions with a particular user or company. This sort of deep analysis and business intelligence can help you ensure your conversion optimization is timely, cost-effective and enhances your website.

Business owners should also remember that multiple pages on a site have multi-functional purposes. Running an Adwords campaign that sends people to a business index page isn’t always the best way to go – for starters, index pages often aren’t keyword or service themed and using a .com index page as an Adwords destination URL can decrease your quality score. This can drive up the costs of your advertising and CPA when using Adwords.

Instead, create multiple pages that speak to all your services, then practice good conversion optimization on those pages over time as data comes in. In this way, you can ensure your customers get what they need and your business keeps closing sales.

For more information on how a well-placed marketing automation platform can inform your conversion optimization efforts, check out Lead Liaison today!

Lead Liaison

Five Reasons why it is Necessary to Follow Leads with Website Visitor Tracking

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Five Reasons why it is Necessary to Follow Leads with Website Visitor TrackingToday’s consumers are exceptionally fickle because they know they have an endless supply of online options. If they don’t find the answers they are searching for on one website, they will quickly jump to the next. In fact, most companies that don’t use website visitor tracking software will lose 95% of the visitors who have went on their site before they have the opportunity to really connect with them.

Website visitor tracking remedies this problem.

Modern businesses need to utilize a marketing automation strategy that includes website visitor tracking software to retain every potential lead. It is the fastest and most effective way to capture and convert more leads into customers.

Five reasons why it is necessary to follow leads with website visitor tracking

1.       Captures Every Lead on Their Site

Website visitor tracking software automatically stores the IP address of every person who comes in contact with your website. It tells which link they followed to get to your site and which pages they landed on while they were on your site.

2.       Determine Their Stage in the Buying Process

Marketing automation strategists are able to use website visitor tracking to monitor the online activity of each lead. This gives them powerful insight into where the lead is at in their buying process. Certain triggers, like visiting a company’s contact page can be strong indicators that a lead is approaching the end of their buying process.

3.       Faster Responses to Interested Buyers

One great advantage to website visitor tracking is its ability to immediately notify the sales department if there is an interested buyer. If a potential lead’s characteristics and online behavior is similar to the profile of an existing client, the marketing automation software will immediately send a notification by text or email to the appropriate sales professional. This technology also makes it easier to quickly answer lead’s questions and concerns as they occur.

4.       Analyze and Identify Behavioral Patterns

Behavioral patterns will become apparent as the website visitor tracking software evaluates more and more leads. It will be easier to identify buying triggers if you consistently follow and analyze the paths of recently converted leads.

5.       Build a Comprehensive Lead Profile

Website visitor tracking makes it easier to develop a complete lead profile that covers all behavioral and demographic characteristics since it physical follows each lead throughout their buying process. This information will make it easier to connect and convert more leads.

Website visitor tracking software will capture every lead on a site, determine what stage they are at in their buying process, make it easier to quickly respond to interested buyers, identify behavioral patterns and help build a comprehensive lead profile. That is why it is so necessary to follow leads with website visitor tracking.

Lead Liaison

Marketing Automation Needs a Human Touch

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Marketing Automation Needs a Human TouchWhile I was researching information on how I can improve the marketing automation strategies I employ for my clients, I came across a very interesting article that I had to share. In retrospect, I think it was the title of the article that really got my attention Marketing Automation – Set it and forget it!

The set it and forget it slogan is a popular catch phrase for a cooking appliance infomercial, but it was the thought behind it that really intrigued me. Although the automation aspect of marketing automation is what makes it more simplified and scalable, it is not what makes marketing automation work.

Marketing automation needs a human touch.

There has to be a knowledgeable marketing professional creating the scoring criteria, developing the lead nurturing content, and conducting the final sale. The vital components of marketing automation cannot be successfully managed without a human touch.

Human Profile Created by Humans

It takes a trained marketer to determine how a typical buyer should be evaluated. The software is not able to understand the relevance of each lead’s characteristics on its own. Most marketing automation experts, including myself, will recommend gathering your company’s marketing and sales professionals together to create a comprehensive list of relevant lead behavior and demographic characteristics.

Relevant Content Created By Humans   

There is software you can purchase that will spin articles, but the quality of the content is usually subpar. Articles that are not written by humans won’t be compelling enough to convert leads into customers. The content that is sent to potential leads should answer any questions a typical buyer may have while directing the lead towards making a purchase. Automated software is not capable of creating the level of content that your potential leads expect to receive.

Final Conversion Approached By Humans

Marketing automation software profiles and guides leads that are captured on a website, but the final sale should be done by an actual human. Many marketing automation strategist will have a system in place, like ours, where the sales staff is immediately notified by text or email if a lead shows a high likelihood of conversion. This way it is a person reassuring the lead they are making a sound buying decision.

Marketing automation requires human profiling, human content creation, and human conversion. The automated aspects will save time, but it is not meant to be a “set it and forget it” system. Online companies will see superior results by employing an experienced marketing automation expert to oversee the success of their marketing automation strategy.

Lead Liaison

Use SEO and Marketing Automation Together to Optimize Marketing Effectiveness

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Use SEO and Marketing Automation Together to Optimize Marketing EffectivenessSearch engine optimization has been around for over 15 years. And marketing automation has been taking the B2B world by storm over the past few years. Although each provides distinct capabilities for digital marketing, when combined they make a potent combination.

SEO has evolved as Panda then Penguin have changed search marketing strategies. The evolution of SEO provides an opportunity to leverage the strengths of MA; namely, the ability to understand how well organic and paid campaigns have been and the development of other search marketing practices (such as back linking or social campaigns). The key is to use SEO and marketing automation together to optimize marketing effectiveness.

Marketing automation allows marketers to track lead behavior. Search patterns provide potential indications of buyers’ intentions. It seems like a natural fit to combine your SEO strategy with a marketing automation system. With the information available within an MA platform, SEO campaigns can be linked to a deeper view of Web activity and, ultimately, to conversions. SEO performance can be tracked from click to close. Search campaigns can be evaluated through MA analytics then modified based upon the insight platform users have into keywords and referral sources; campaigns can then be optimized to match traffic patterns. MA can help demonstrate ROI for both paid and organic campaigns.

When integrated with a CRM, such as Microsoft Dynamics, a marketing automation platform like our Lead Management Automation™ can point marketing managers to KPIs where the true dollar attribution is visible. Existing SEO analytics products fall short of that capability. By combining SEO and MA, marketers have a wider scope into buyer behavior. Page views and other content consumption data can provide direction for developing lead-centric  content marketing initiatives and site architecture modifications. Not only can MA provide keyword performance metrics for search activities but also within email campaigns and landing pages. Link building is more effective when combining SEO and MA by using the trackable link function, which allows users to follow leads through search, social, and other pathways. The lead intelligence provided through this function can help shape link building strategies more effectively than standalone SEO reporting.

Finally, using MA with SEO allows businesses to budget with more agility, basing decisions on actual revenue generation capabilities of search marketing tactics. Using only SEO analytics requires managers to adjust budget based on traffic, not close rates.

Lead Liaison

Effective Lead Management: More Than Marketing Automation Alone

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Effective Lead Management: More Than Marketing Automation AloneWith marketing automation platform (MAP) adoption expected to generate $750 million by the end of the year, we felt it was important to draw a distinction between MA and lead management. Marketing automation is a function of delivering scheduled messaging to marketing leads. But lead management is a process of advancing those leads appropriately to the point where they can be migrated to a CRM system (like Salesforce.com) and engaged by your sales team.

We believe there is more to MAPs like our Lead Management Automation™ platform than automatically delivering customized messages. To truly leverage the strengths of a MAP, you must use the technology to advance marketing leads through your marketing funnel.

While some companies implement parts of their MAP, those that deploy all the features relevant to lead management within a robust platform see higher ROI. Why is that? Because successful conversions require more than messaging.

Certainly, managing leads involves messaging. But effective lead management also requires appropriate timing, sufficient escalation of the relationship, rapid response, and accurate scoring. For example, our real-time visitor tracker, Streamer, provides visibility about who is on your site. The information provided can reduce response time by allowing the user to quickly engage in a chat or send a personalized email.

Our Briefcase™ dashboard is another example of the robust lead management capabilities that can improve lead classification, scoring, and distribution to sales agents. LMA users can quickly identify the most qualified and sales-ready leads. Features like this expand our MAP beyond simple automated marketing practices.

Lead management takes a fresh suspect and turns it into a marketing-qualified lead that has been adequately engaged through the marketing automation process. Factors such as content development, database segmentation, and lead distribution all play significant roles in managing leads effectively.

Of course, not all leads that enter the pipeline through an MA platform will go on to become a sales opportunity. But leads that are managed effectively through MA functionality such as lead scoring, real-time tracking, or lead qualification are more likely to be converted.

Lead Liaison

Why Your Sales Team Needs to Understand a Lead Score

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Why Your Sales Team Needs to Understand a Lead ScoreLead scoring is a common component to marketing automation. Often, when a lead achieves a specific scoring threshold, that record is automatically migrated to a CRM for sales contact. However, not all lead scores are the same when they are passed to the sales team. In order for sales to be effective at converting a marketing-qualified lead to a win, it’s beneficial to for each sales agent to understand how a fresh MQL has been scored.

The total lead score is often comprised of a letter grade (A, B, C, etc.) that represents the lead’s explicit attributes (company size, industry, job title, etc.) and a numeric score (70, 80, 90, etc.), which represents the lead’s implicit characteristics as evidenced by its online footprint (web page views, email open, social click, etc.). The lead is graded against other suspects according to how well it fits a lead profile or customer persona then given points for engagement activities with your brand.

Why a Score Breakout is Important

The lead grade is fairly standard. The closer it fits to your typical customer, the higher the grade. CRM users can typically view the information used to generate a lead grade in the CRM interface. It’s the implicit score that a sales agent is typically blind to. If your sales agents see a lead score in the CRM, it is usually the total score. But how did the MA system calculate that total score? If your salespeople can identify what factors contributed to a lead’s total score, they will be better prepared to approach that lead and understand his or her motivators, research strategy, and MA awareness level.

Our Lead Management Automation™ platform breaks your lead score “out of the box”. Users can see what tracks a lead has taken to earn its implicit score. Various point values are assigned for each activity. For example, a single ’email open’ activity may receive 5 points; a web form submission may receive 30 points. Each activity-related parameter is assigned a value which contributes to the implicit score.

This implicit score can reveal a lot about how the lead behaves, where he or she is in the buying cycle, how influential the lead may be in the purchase decision process, and other factors that can be critical to both the salesperson’s approach and the likelihood of conversion.

Scoring Weights

Every digital footstep doesn’t deserve the same scoring weight. Website pricing page views typically reflect a higher level of interest than a home page view. A lead that has engaged in a chat is often more sales-ready than one who has submitted a web form. Therefore, it’s critical to improving sales productivity for sales agents to view the lead scoring baseline in order to get a more complete impression of a sales lead.

Within your scoring matrix, the implicit activities should be weighted to account for the importance of each activity to the buying process.

If you’ve gone to the effort of deploying a marketing automation system, you should be able to view a breakout of the lead score. If your system provides this granularity, make sure your sales team is leveraging the information provided within initial and follow up contacts. Your sales conversion rate will rise and your sales team will become more efficient.

If your lead management/marketing automation system does not have a lead score breakout, take a look at our Lead Management Automation platform!

Lead Liaison

Social Posting for Lead Management Success

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Social Posting for Lead Management SuccessThese days, B2B marketers are using social posting for lead management success and lead management purposes. Social media engagement is still a fairly new tactic but there are a few rules that have been established that should be followed in order to achieve success at managing leads through this channel.

Post Frequently – But Not Too Frequently

While there is no magic formula for exactly how often to post on social sites, most marketers consider 3-6 daily posts as sufficient to generate views. Keep in mind that posting will likely not be effective if overused. It’s extremely important not to post simply for the sake of putting something out there. Viewers want substance so, unless there is something meaningful to post, avoid filling up your leads’ post feeds.

Social media managers are constantly concerned with the best time of day to post. The answer often varies depending on the channel. Professional sites like LinkedIn are most often viewed before and after work hours, while Facebook, Twitter, and Google+ are more heavily visited at different times throughout the day. Most SM experts agree that posting at night is very ineffective.

Which days are most effective? That depends on the site but most SM visits occur early in the week (Monday – Thursday). Image/video sites like Pinterest or Instagram are frequently visited on the weekend while LinkedIn has more traffic at the beginning of the week.

Use Hashtags to Join or Create Conversations

Hashtags (phrases starting with “#”) are used to group comments around specific topics, such as #marketing automation or #generate quality leads. By embedding a hashtag in your post, you connect a post to a conversation about that topic. This tactic helps to gain exposure and provides a way to establish a knowledge authority or thought leadership position.

Microblogging sites like Twitter, Tumblr,  Flickr, and Google+ are channels where you can deploy hashtags. They can be placed anywhere within the post and posters can embed multiple hashtags in one post. If enough site members promote a hashtag by retweeting or sharing, that hashtag will “trend”, which means the term will appear in trending topics for that site.

Provide Answers

Use social posting as a means to help your markets overcome issues or challenges. SM is an effective way to display your expertise and willingness to provide solutions. Post links to content that shows how to troubleshoot a problem or optimize your solutions. Social posts are a great way to build links back to site pages that address customer concerns or provide FAQs.

Linking to reputable knowledge authorities in your industry can be effective at supporting your online presence. Connect your account with popular figures that can help provide credibility and confidence in your company.

Don’t use social media to broadcast features or benefits of your solutions. While buyers may include SM as part of their purchasing research, they don’t often use this channel to discover new products. Prospects will likely turn to SM to see what others are saying about available solutions (in the same vein as review sites), so avoid making claims or promoting your solutions. (However, social sites may be appropriate to post upcoming event announcements or other one-time experiences.)

When used wisely, automated social media posting can drive website traffic, engage your leads, and provide an effective public image for your B2B company.